Billing

Zespan bills per organization through Stripe. Manage your subscription from Settings → Billing.

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Plans

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Overage billing

When your organization exceeds its monthly trace quota, additional traces are billed at the end of the period: On the Free plan there is no overage — traces are dropped once the monthly limit is reached. The usage bar in Settings → Billing shows your current month-to-date count against your quota and updates in real time.

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Opening billing settings

1. Sign in as an Owner or Admin of your organization.
2. Click your organization name in the top navigation.
3. Go to Settings → Billing.

You’ll see your current plan, month-to-date usage, and options to upgrade, downgrade, or manage payment.

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Upgrading your plan

1. In Settings → Billing, click Upgrade or Change plan.
2. Select the plan you want.
3. You’re redirected to Stripe — enter or confirm your payment details. Zespan never stores card information.
4. Once Stripe confirms, your new limits take effect immediately.

Mid-month upgrades are prorated for the remaining days in the billing period.

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Downgrading your plan

1. In Settings → Billing, click Change plan.
2. Select a lower plan.
3. Complete the change in Stripe.
4. Your current plan stays active until the end of the billing period — the lower limits apply from the next billing cycle.

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Payment, invoices, and billing details

1. In Settings → Billing, click Manage billing.
2. You’re taken to the Stripe Customer Portal where you can:
   • Update your credit card or payment method
   • Download past invoices as PDFs
   • Update billing address or tax ID

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Cancelling

1. In Settings → Billing, click Manage billing.
2. In the Stripe Customer Portal, cancel your subscription.
3. Your current plan stays active until the end of the billing period.

After downgrade to Free:

• Traces capped at 10K/month
• Data retention drops to 14 days
• Max 2 projects and 1 member